I also echo the complaints about the need for A LOT of custom reports for simple things. Now it's more manual and cumbersome.Ĭons: I read through all the reviews (at this time 126 of them) and agree with the many that indicate that support is very difficult to get a hold of. Definitely a step backwards because the old integration worked beautifully. The UPS integration used to be great and then UPS updated, Fishbowl did not support the updated software and we had to change to UPS Worldship. So you could have a packing list that could be several pages long. And if you do that, it will not total or summarize the number of cartons you have, it will list each one individually. If you want Fishbowl to count the cartons for you, you have to add each carton manually. The shipping module is frustrating and the way it is set up does not allow us to use carton count efficiently, so we have to change the packing list after it's printed. So if you use FIFO or any other method other than average costing, you have to use a different report instead of getting the data in CSV format. The inventory export CSV file does not use FIFO, but average costing. The calendar is pretty basic, could use enhancements. If you have to pick inventory from two locations for one sales order, it will create two invoices. There is no simple report writer function or a reports that can be customized. The reports are difficult to customize, you have to know programming.
The phone support team could use more staff because it does take hours to get a call back. Then it takes hours with customer support to fix and get going again. Not until we deem Forever has ended.Cons: This year the updates seem to break something that's had been working. Previously, there were separate paid tiers. If you have a large inventory like I do, that means you can no longer constantly update the ever-changing inventory.
I called and spoke with customer service, who advised me those currently on Forever Free will have access to their items over 25, but will be limited to only managing 25 of those per month. Today I received an email from Boxstorm that stated their Free version now only includes 25 items and 100 transactions per month. I have spent the last few months updating my inventory with Boxstorm, and adding over 300 items to my inventory. Basically, a basic inventory tracker that you can use on your phone, tablet or PC. The Boxstorm Forever Free allows users unlimited inventory tracking, with reduced features. Prior to Boxstorm, I was using spreadsheets to keep track of my inventory. I first started using Boxstorm a few months ago for my small online business. I usually don’t write reviews, but I cannot skip over this huge problem that Boxstorm has just caused.
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